Apresentação

Thiago Santos is the CEO and founder of Onni, a startup that leverages generative artificial intelligence (AI) to amplify the voice of customers and employees across all communication channels. With more than 25 years of experience in the telecommunications, IT, and marketing industry, Thiago is a visionary leader who combines a strong technical background with a keen business acumen. At Onni, Thiago oversees the development and launch of the first platform in Latin America that focuses on phone calls, video, and voice in social media journeys, built with robust IBM WatsonX technology. He also leads a team of experts in generative AI, business automation, business intelligence, and digital marketing, who share his passion for creating innovative solutions that enhance customer and employee engagement, satisfaction, and loyalty. Thiago's mission is to empower enterprises with a comprehensive framework that simplifies the deployment of generative AI solutions while ensuring data protection, security, and governance.

Formação Acadêmica

Universidade Anhembi Morumbi - Graduate, Administration - 2004 - 2006
PUC - Minas GeraisPUC - Minas Gerais - College, Computer Systems - 1992 - 1995

Participações em Programas

Aplicação da IA no atendimento ao cliente

Programa: Programar.IA | Temporada: 1 | Episódio: 4

Tiago Santos, Ricardo Kerr e Garcia discutem o uso da IA no atendimento ao cliente, destacando a transformação dos dados de call centers e a importância de jornadas conversacionais personalizadas.

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